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Welcome to our community portal

15280 NW 79 Ct Suite 101 Miami Lakes, FL 33016


Mon - Fri: 9 am to 5 pm
Sat - Sun: Closed

24/7 Quality Support

Frequently Asked Questions

GRS managers and staff spend a lot of time answering questions from homeowners and tenants by providing helpful information. While the specific questions and concerns may vary, there do seem to be some very common questions that homeowners frequently ask.

If you have a question that you can’t find the answer to, please use the Contact Us page of your community.

How may I contact the Board of Directors?

We often recommend regularly attending Board meetings as these meetings are a great way to remain informed on all matters regarding your community as well as a way to speak to your Board members to advise them of your concerns and have an open discussion. Please be mindful that the Board of Directors of your community are homeowners, just like you, who volunteer for the community and have hired GRS Management, Inc. to coordinate any homeowner communication on their behalf. If you must speak to the Board directly, please feel free to contact your property manager so that they may escalate your concerns, comments or suggestions to the Board of Directors.


How may I contact my property manager?

The best way to reach your property manager is to contact them via e-mail at the e-mail address located on the home page of your community.

Alternatively, you may contact us at one of the following departments, depending on your concern:

  • (general customer service)
  • (A/R / homeowner payments)
  • (property violations)



How may I report a complaint regarding something happening within my community?

All complaints may be made utilizing the option “Forms ->Complaint” on your community’s home page.


How may I report damage to my unit, property or within the community?

You may report any damages utilizing option “Forms -> Damage Report” on your community’s home page.


My contact information has changed, how do I go about updating this information with your office?

If your phone number, e-mail address or mailing address has changed, please go to “Forms -> Property owner’s information” option on your community’s home page, in order to update your contact information with our office.


How may I report a violation?

While our property managers visit the community on a weekly basis and/or your community may have an inspector from our violations department visit 1-3 times a week, there may be items or matters that they are unable to see during their drive throughs. Typically, our inspectors do not get out of their vehicles for their safety.

If a violation which may be seen from a vehicle has been ongoing for weeks, it is likely that our team has noted the matter and we have already issued a notice to the homeowner. While some owners make the conscious effort to resolve these matters, it is not always the case. If you are seeing something which you feel is not being addressed, please contact our office via e-mail at to advise of the matter. All reports to our office remain anonymous.


I received a violation notice- now what?

One of the primary goals of our office is to protect the aesthetic appeal and property values of each neighborhood we manage. In order to accomplish this, certain rules and regulations are established for each community by which homeowners and residents must abide. A concern may have been noted during a recent inspection and one of our inspectors may have felt it necessary to send this gentle reminder. We understand that many times residents are simply unaware that a problem exists, or the inspector may have observed a very temporary situation that will be taken care of shortly. We always recommend resolving the issue at hand and notifying our office so that your property may be re-inspected. If you need additional time to resolve the issue at hand, please provide a written request via e-mail to so that we may note your account and request an extension from the Board of Directors. In the event you choose to ignore this notice, your case may be submitted to the fining committee, and you may incur fines to your account.

If you believe you received this notice in error, please do not hesitate to contact our office via e-mail at so that we may resolve the matter.


My mortgage company is requesting a Certificate of Insurance (COI) from the Association. How do I obtain a copy?

A certificate of insurance (COI) is a document that verifies the Association has sufficient coverage to protect the community against any property damage or liability claims that may arise. Most mortgage companies require an annual COI that includes their information, which must be made individually by the Association’s insurance carrier. Please contact our office to obtain the contact information for your community’s insurance agent and we will be happy to assist you.


How can I pay my maintenance dues?

Online (via

  • Our office offers a fast, easy, and secure way for you to pay your Association fees online via As the new and preferred way of accepting payments, we invite you to create your new account and begin making payments online. To get started, visit and click Register. Connect your unit using the email address registered with the Association. Set up automatic recurring or one-time payments online with any major credit or debit card for a fee or by e-check (ACH) from a bank account for free. If you have already received a confirmation letter or e-mail that your account has successfully been registered with ClickPay, you may edit your existing set up by visiting To gain access to your account, you will be required to verify the account number on your coupon as well as your current direct debit banking information. For help with your account, visit ClickPay’s support center at www. for access to FAQ’s, step-by-step walkthroughs, email and phone support and live chat.


Mail-in your payment

  • You may also mail a check, money order or cashier’s check to our office located at 15280 NW 79 CT Suite 101, Miami Lakes, FL 33016. Please be sure to make your payment payable to the name of your community and list your property address on the memo field.


Visit our office

  • We would love to meet you! Our office is open Monday- Friday, from 9AM – 5PM. Feel free to visit our office to drop off a check, money order or cashier’s check during our office hours and we will be happy to provide you with a receipt and a warm welcome.